Privacy Policy

At Galactic Wins, we take your privacy seriously and are committed to handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and safeguard your information while you enjoy Galactic Wins on our platform. By using our website, you agree to the practices described in this policy.

Data Collection and Use

We collect personal information to provide and improve your gaming experience. The data we gather may include:

  • Basic account information (name, email address, phone number, date of birth);
  • Payment details (for secure processing of deposits and withdrawals);
  • Device and technical data (IP address, browser type, operating system, and gaming activity);
  • Communication history (emails or messages exchanged with our support team).

We use this information to:

  • Verify and manage player accounts;
  • Process transactions securely and prevent fraud;
  • Comply with regulatory and legal obligations;
  • Offer customer support and respond to inquiries;
  • Improve user experiences by analyzing gaming trends.

Data Security

We prioritize protection and implement stringent measures to safeguard your personal data. These include encryption, firewalls, and controlled access to prevent unauthorized use or disclosure.

Cookies and Tracking Technologies

We use cookies and similar tools to improve site functionality, personalize content, and analyze user behavior. Cookies help us:

  • Remember your login details and game preferences;
  • Provide relevant promotional offers;
  • Monitor site performance and detect fraudulent activity.

You can manage or disable cookies in your browser’s settings.

Your Rights as a User

Under applicable data protection laws, you have the right to:

  1. Access – Request a copy of the personal data we hold.
  2. Correction – Ask us to correct inaccurate or incomplete information.
  3. Deletion (“Right to be forgotten”) – Request the removal of personal data no longer required for its original purpose.
  4. Restriction – Request limited processing of your data in certain circumstances.
  5. Portability – Receive your personal data in a structured, machine-readable format and transfer it to another provider.
  6. Objection – Object to certain data processing, such as for marketing.
  7. Revoke Consent – Withdraw any previously given consent regarding data processing.

If you wish to exercise any of these rights, please contact our support team at support@galacticwinscasino.nz.

Responsible Gaming and Data Protection

As part of our commitment to responsible gaming, we allow players to set deposit limits, session reminders, and self-exclusion options. If you need assistance in managing your gaming habits, please contact our support team.

Third-Party Data Sharing

We do not sell or share your personal information with unauthorized third parties. However, we may disclose your data to:

  • Payment processors for secure transactions;
  • Regulatory authorities to meet legal requirements;
  • Fraud prevention services to ensure fair and safe gameplay.

All third parties we work with operate under strict confidentiality agreements and comply with relevant data protection regulations.

Changes to the Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in regulations or company practices. Any updates will be posted on our website, and you will be notified if significant changes affect how we handle your data.

Changes to the Privacy Policy

If you have any questions or concerns regarding your personal data, privacy rights, or this policy, please contact our support team at support@galacticwinscasino.nz.

By using galacticwinscasino.nz, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.